Job Description

Branch Customer & Sales Representative

Resourceful and customer-focused branch support professional with experience in inside sales, showroom operations, and client relationship building. Thrives in multitasking environments that require accuracy, urgency, and a strong customer presence. Eager to expand skills into outside sales and strengthen partnerships with contractors, builders, and designers while ensuring a seamless branch operation from open to close.

Key Strengths

• Inside Sales & Order Processing
• Customer Support & Showroom Engagement
• Inventory & Order Coordination
• Customer Relationship Management
• On-Site Sales Visits & Lead Follow-Up
• Sample & Display Management
• Branch Opening / Closing Procedures
• Communicating clearly with operations, sales, and warehouse teams
• Problem Solving & Cross-Team Collaboration
• Encouraging a helpful, zero-drama culture
• Contributing positively to Branch performance

Responsibilities Include

• Open the branch daily and ensure showroom readiness, cleanliness, and product organization.
• Greet and support customers and their customers in selecting tile, pavers, and natural stone materials.
• Manage order entry, confirmations, invoicing accuracy, and scheduling of pickups/deliveries.
• Verify warehouse-prepared orders and ensure correct materials are staged for customers.
• Conduct 2-3 days per week of outside sales visits targeting existing and new accounts.
• Support sales reps with lead follow-up, quoting, sample distribution, and job-pack coordination.
• Track back orders and collaborate with purchasing and logistics to keep customers informed.
• Maintain inventory awareness and promote new product arrivals during showroom interactions.
• Assist in hosting showroom events and builder/designer outreach initiatives.
• Deliver a professional, solution-oriented customer experience at every touchpoint.

Expected Achievements

• Strengthen showroom conversions by proactively assisting contractors' clients with selections and closing orders.
• Drive consistent reach and follow-ups, resulting in new active customer accounts added to the branch.
• Maintain showroom presentation excellence through timely display refreshes, labeling, and new product integration.
• Increase branch sales activity by completing 4 - 8 field visits per week on assigned days and logging activity in Salesforce.
• Support sales reps in turning quotes into orders through active tracking and customer touchpoints.
• Develop a working knowledge of product lines, enabling confident recommendations to contractors and designers.
• Build strong internal partnerships across operations, sales, and logistics, accelerating order fulfillment and customer satisfaction.
• Support and execute at least one branch promotional event per quarter targeting builders, designers, and contractors.
• Demonstrate reliability in branch opening responsibilities and daily operational preparedness.

Experience

• Hands-on experience in branch operations, showroom support, or warehouse coordination.
• Customer-facing experience, ideally working with contractors, designers, or trade professionals.
• Sales or account support experience, including CRM usage and assisting in converting leads to orders.
• Familiarity with construction materials, flooring, or stone products is a plus.
• Strong organizational, communication, and problem-solving skills in a hybrid operational and sales environment.

Professional Traits

• Highly dependable for operational consistency
• Self-starter with strong time-management skills
• Able to represent the company well face-to-face on job sites and customer offices
• Works calmly under pressure and adapts to shifting priorities
• Team mentality with a sense of urgency to serve customers

Mandatory:

• *Ability to pass background check and drug screening

Benefits:

• Full health insurance benefits after 90 days. Medical, dental and vision.
• Company cell phone.
• Paid PTO
• 401k after one year.

Pay schedule – Depends on experience

Location: QDI Surfaces Branch – Scottsdale – 15678 N Greenway Hayden Loop, Ste 103, Scottsdale, AZ 85260

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